This four minute video will be able to provide you with a clear and concise explanation of the not very well understood Netpromoter. Rob did a wonderful job in explaining this clearly. He explains how the NPS is measured using the one question and followed by a diagnosis on the score as well.
I am a certified Netpromoter (Satmetrix Inc.) practitioner. NPS is about identifying promoters and grow them to build a sustainable organic growth. I can help to set up a quick and easy NPS survey for your customers so that you can immediately identify your promoters and detractors to inspire solid actions. I also provide training to leadership, middle management and front-line staff on NPS. I can be reached at stynrynn@gmail.com. Thank you
Thursday, 7 February 2013
101 of Netprmoter video
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment