Cameron Valley Tea & Diner

Yesterday I was at Solaris Dutamas on business and since my job over over by 2pm and I only need to pick my daughter at 6pm, I thought I will find a place for a tea and catch up on mails. Checking the directory, I found a familiar outlet, the Chawan. After asking the direction to get there from teh Information counter, I head towards Chawan. On my way there I cannot stop but to notice an even familiar name that takes me to the past - Cameron Valley Tea & Diner. It reminds me of sweet memories of Cameron Highlands where my uncle use to live and we often go there for holidays on that cool mountain.
So, what else, I veered to this outlet hoping to get the best tea as Cameron Highlands is known to produce their best tea, name it Boh Tea, Cameronian etc and I have visited the tea plantation, the factory  and the people.
The outlet was impressive and decided to sit outside for a cup of teh tarik, which could find in the menu. I was served promptly but the waitress, a mid aged lady with a tattoo on her wrist did not give me an experience that I would want to go again. She was cold in taking orders and was not so pleasant when I asked for the wifi password. Anyway, that is Malaysian attitude when it come to customer service!
Th product...when the tea arrived, the glass was not cleaned before serving with tea drops at the base of the glass.  This may be a non-issue to many and that is fine. It is not an issue to me as well but think of it as an impression that you have just created to a first time customer. When you cannot get this simple thing right, how can I expect your kitchen to be able to serve me well as a regular customer? The glass was unique though! Overall, my experience with this place was lousy and would never want to go there unless I really dont have a choice. Recommending to a friend or colleague? You guessed it right!

This is a classic example where huge investment is put into rolling out new concepts but fail in preparing their staff to be customer focused. What a waste of resources!